Last updated: October 16, 2026
If you are not satisfied with the service, contact us within 14 days of your first payment for a full refund, no reason required. This applies to a monthly plan and to an annual plan alike.
We do not refund the portion of a billing period that has already been used. Apart from the system-failure case in the section below, this is the refund rule that applies after the 14-day window, on a monthly plan and on an annual plan alike.
You may cancel at any time, with no cancellation fee. Cancellation is handled through the merchant of record that processed your payment, or by emailing us at the address below. Cancelling stops the next charge; the plan keeps running until the end of the period you have already paid for. Your community and its data remain in place at the end of the paid period; see the Privacy Policy for how data is deleted. Cancelling within the first 14 days gives you the full refund described above. Cancelling after that does not refund the remainder of the period already paid for — including on an annual plan, where the plan simply runs to the end of the paid year.
If the service is interrupted through a fault on our side and you are unable to use it for a significant period of time, we will refund or credit the fees corresponding to that period.
Send an email to hello@saiphix.com including your registered account email. Requests are processed through the merchant of record for the transaction, within 5–10 business days.